Refund policy
SILVER LADY, INC. - RETURN, EXCHANGE & REFUND POLICY
We have a 30 day return, exchange and refund policy, which means you have 30 days after receiving your item to request a return, exchange or refund.
-----------------------------------------------
Step 1: Start Your Return
Step 2: Ask for an Exchange or Refund
-----------------------------------------------
STARTING A RETURN:
To start a return, you can contact us at 1renaissancetreasures@gmail.com or call us at (949) 246.2697 - Monday through Friday: 9am to 5pm (PST)
WHERE TO SEND YOUR RETURN:
Please note that returns will need to be sent to the following address in order to qualify for an exchange or refund:
Silk Lady Inc - Returns
C/O: Dorothy Susman
218 Meadow Vista Way
Encinitas, CA 92024
RETURN SHIPPING COST:
Customer is responsible for the return shipping cost to mail the product back to our location.
INSPECT YOUR ITEM BEFORE RETURNING:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGES
If you wish to simply exchange your item, send the product back to us as soon as you receive it. As long as it is within our 30 day return window and once the return is received we will ship out your replacement.
REFUNDS
Once we have received and inspected your return, you will receive a refund on your original payment method for the order. Please allow up to 3 business days from the date we receive the return for us to process the return. Please remember it can take some time for your bank or credit card company to process and post the refund.
If 15 business days (does not include weekends) have passed since your return, please contact us at 1renaissancetreasures@gmail.com or call us at (949) 246.2697 - Monday through Friday: 9am to 5pm (PST)
----------------------------------------------------
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.